To get started, simply provide:

• Proof of purchase (receipt/invoice)
• Order and product details
• Photo or video of the issue

All brand-new purchases are covered against factory defects under normal use:

This warranty does not cover:

• Normal wear and tear (scratches, fading, cosmetic finish, discoloration, fabric aging)
• Damage caused by:
• Misuse, improper handling, neglect, or improper storage
• Overloading beyond product capacity
• Sharp objects, impact, or external force
• Chemical or environmental exposure
• Improper use of waterproof sealing systems
• Including water leakage due to user error or improper closure
• Accidental tears, punctures, or cuts
• Unauthorized repairs or modifications
• Consumable items (accessories)

If your item is damaged in transit, we’ll guide you in coordinating with the courier. We recommend checking and documenting your parcel upon delivery.

• Send your claim to crm.team@zephyregroup.com.ph
• If needed, we’ll guide you on returning the item for inspection
• We coordinate directly with the brand for evaluation
• Once approved, we’ll assist with the resolution

• Local inspection: 7–14 business days
• Brand evaluation (if required): 3–4 weeks

We’re here to make the process as smooth as possible. As an authorized distributor/retailer, we assist every step of the way, while final warranty decisions are made by the brand. If you have any questions, our team is always ready to help.